Payment Policy

Accepted Payment Methods

At PineCreekIndia, we accept the following payment methods for your convenience:

  • Credit Cards (Visa, MasterCard, American Express)
  • Debit Cards
  • PayPal
  • Interac e-Transfer (for Canadian customers)
  • Bank Wire Transfer (for bulk orders)

Currency and Pricing

All prices on our website are listed in Canadian Dollars (CAD). For international customers, your credit card provider will convert the purchase amount to your local currency at their current exchange rate.

Please note that:

  • Prices displayed include all applicable taxes
  • Shipping costs are calculated separately at checkout
  • Bulk order pricing may be available for qualifying purchases

Payment Security

Your security is our priority. We implement the following measures to protect your payment information:

  • SSL encryption for all transactions
  • PCI DSS compliant payment processing
  • Secure payment gateway integration
  • No storage of sensitive credit card information on our servers
  • Regular security audits and updates

Order Processing

When you place an order:

  1. Your payment is authorized immediately at checkout
  2. The charge appears on your statement as "PineCreekIndia"
  3. You will receive an email confirmation with your order details
  4. Orders are processed during business hours (Monday-Friday, 9:00 AM - 5:00 PM MST)

Billing Information

To process your order, we require:

  • Full name as it appears on your payment method
  • Billing address
  • Valid phone number
  • Email address for order confirmation

Please ensure all billing information matches your payment method to avoid processing delays.

Payment Verification

For your security, we may:

  • Verify billing information matches shipping address
  • Request additional verification for large orders
  • Contact you if we notice unusual payment activity
  • Hold orders pending payment verification

Bulk Orders and Special Payments

For bulk orders (over $500 CAD):

  • Special payment arrangements may be available
  • Volume discounts may apply
  • Contact us at ask@pinecreekindia.com for details
  • Custom payment schedules can be arranged

Refunds and Cancellations

Our refund policy includes:

  • Refunds processed to original payment method
  • Processing time of 3-5 business days
  • Order cancellations before shipping are fully refunded
  • Return shipping costs may apply for customer-initiated returns

Contact Information

For payment-related inquiries:

  • Company Name: PineCreekIndia
  • Email: ask@pinecreekindia.com
  • Phone: +1 403 798 12 53
  • Address: 3803 Rundlehorn Dr NE, Calgary, AB T1Y 2K1, Canada
  • Business Hours: Monday-Friday, 9:00 AM - 5:00 PM MST