Returns Policy

Overview

At PineCreekIndia, we take pride in providing premium quality Indian spices and teas. We understand that sometimes a return may be necessary, and we've created a straightforward returns policy to ensure your satisfaction.

Return Eligibility

• Returns must be initiated within 30 days of receiving your order
• Products must be unused and in their original, sealed packaging
• Items must be in resalable condition
• Original proof of purchase is required

Note: For food safety and quality assurance, we cannot accept returns on:

• Opened spice packages or tea containers
• Products with broken seals
• Items showing signs of use or tampering
• Bulk orders or custom blends

Return Process

1. Contact Us: Email us at ask@pinecreekindia.com or call +1 403 798 12 53 to initiate your return
2. Return Authorization: Wait for our confirmation and return authorization number
3. Packaging: Securely package the items in their original packaging
4. Shipping: Send the package to:
   PineCreek
   3803 Rundlehorn Dr NE
   Calgary, AB T1Y 2K1
   Canada

Refund Process

• Refunds will be processed within 5-7 business days after receiving and inspecting the returned items
• The original payment method will be refunded
• Shipping costs for returns are the responsibility of the customer unless the return is due to our error
• Original shipping charges are non-refundable unless the return is due to our error

Damaged or Incorrect Items

If you receive damaged or incorrect items:

• Contact us within 48 hours of receiving your order
• Provide photos of the damaged items or packaging
• We will arrange for return shipping at our expense
• A replacement will be shipped or a full refund issued, including original shipping costs

Exchange Policy

• Exchanges are available for unopened items within 30 days of purchase
• Contact our customer service team to arrange an exchange
• Additional shipping charges may apply for exchanges
• The exchanged item must be of equal or lesser value, or the difference must be paid

Quality Guarantee

We stand behind the quality of our products. If you're not completely satisfied with the quality of any unopened item:

• Contact us within 30 days of purchase
• Explain the quality concern
• Return the unused product in its original packaging
• Receive a full refund or replacement

Contact Information

For any questions about returns or our policy:

• Email: ask@pinecreekindia.com
• Phone: +1 403 798 12 53
• Address: 3803 Rundlehorn Dr NE, Calgary, AB T1Y 2K1, Canada

Additional Information

• We reserve the right to refuse returns that don't meet our policy requirements
• This returns policy may be updated without prior notice
• Special holiday return periods may apply during peak seasons
• Bulk orders may have different return terms, specified at the time of purchase