Shipping Policy

Shipping Coverage

PineCreekIndia currently offers shipping services across Canada. We are committed to delivering our premium Indian spices and teas directly to your doorstep with care and efficiency.

Shipping Methods and Timeframes

Standard Shipping

  • Processing Time: 1-2 business days
  • Delivery Time: 3-7 business days
  • Cost: Free for orders over $75 CAD
  • Tracking: Provided via email once order ships

Express Shipping

  • Processing Time: Same day for orders before 11 AM MST
  • Delivery Time: 1-3 business days
  • Cost: Additional $15 CAD
  • Tracking: Real-time tracking provided

Shipping Costs

Order Value Standard Shipping Express Shipping
Under $50 CAD $9.99 CAD $24.99 CAD
$50 - $74.99 CAD $5.99 CAD $20.99 CAD
$75+ CAD FREE $15 CAD

Order Processing

All orders are processed at our Calgary facility located at 3803 Rundlehorn Dr NE, Calgary, AB T1Y 2K1. Orders received before 11 AM MST on business days are processed the same day. Orders placed after 11 AM MST or on weekends/holidays will be processed the next business day.

Processing Includes:

  • Quality check of all products
  • Careful packaging to prevent damage
  • Generation of shipping labels and documentation
  • Dispatch to shipping carrier

Tracking Your Order

Once your order ships, you will receive a confirmation email with:

  • Order number
  • Tracking number
  • Estimated delivery date
  • Link to track your package

Shipping Restrictions

Please note the following shipping restrictions:

  • We currently ship only within Canada
  • Some remote locations may require additional delivery time
  • P.O. Box deliveries may have limited shipping options
  • Certain products may have special shipping requirements

Package Protection

We take extra care in packaging our premium spices and teas:

  • Moisture-resistant packaging
  • Shock-absorbing materials
  • Sealed containers for freshness
  • Temperature-controlled shipping when necessary

Delivery Issues

In case of any delivery issues:

  • Contact us immediately at +1 403 798 12 53
  • Email us at ask@pinecreekindia.com
  • Provide your order number and tracking information
  • Take photos of any damaged packages before opening

International Shipping

At this time, we do not offer international shipping. We are focused on providing the best possible service to our Canadian customers. Please check back regularly as we plan to expand our shipping coverage in the future.

Contact Us

For any shipping-related questions or concerns, please don't hesitate to contact us:

  • Company Name: PineCreekIndia
  • Phone: +1 403 798 12 53
  • Email: ask@pinecreekindia.com
  • Address: 3803 Rundlehorn Dr NE, Calgary, AB T1Y 2K1, Canada

Policy Updates

This shipping policy was last updated on January 25, 2025. We reserve the right to modify these policies at any time. Any changes will be reflected on this page with an updated revision date.