Service Policy

Our Commitment to Excellence

At PineCreekIndia, we are dedicated to providing exceptional service to our valued customers. Our service policy outlines our commitment to maintaining the highest standards in customer satisfaction and business operations. We strive to ensure that every interaction with our company meets or exceeds your expectations.

Customer Service Standards

  • Response Time: We aim to respond to all customer inquiries within 24 hours during business days.
  • Professional Communication: Our team maintains clear, courteous, and professional communication in all interactions.
  • Expert Product Knowledge: Our staff is thoroughly trained in Indian spices and teas to provide expert guidance.
  • Multilingual Support: We offer customer service in English to serve our diverse Canadian customer base.

Quality Assurance

We maintain strict quality control measures throughout our operations:

  • Product Quality: Regular quality checks of all spices and teas before shipping.
  • Packaging Standards: Premium packaging to ensure product freshness and safe delivery.
  • Supplier Verification: Regular audits of our Indian suppliers to maintain quality standards.
  • Storage Conditions: Climate-controlled storage facilities to preserve product quality.

Order Processing and Fulfillment

  • Order Confirmation: Immediate email confirmation upon order placement.
  • Processing Time: Orders processed within 1-2 business days.
  • Shipping Updates: Regular tracking updates via email.
  • Special Orders: Custom bulk orders available with personalized service.

Problem Resolution

We are committed to resolving any issues promptly and effectively:

  • Issue Resolution: Dedicated team to handle customer concerns.
  • Refund Policy: Clear and fair refund process for eligible returns.
  • Product Replacement: Swift replacement of damaged or incorrect items.
  • Feedback Implementation: Regular review and implementation of customer feedback.

Business Hours and Availability

  • Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM MST
  • Email Support: Available at ask@pinecreekindia.com
  • Phone Support: Available at +1 403 798 12 53
  • Holiday Schedule: Special hours during Canadian holidays (announced in advance)

Online Services

  • Website Accessibility: 24/7 access to our online store
  • Account Management: Self-service options for order tracking and history
  • Product Information: Detailed product descriptions and usage guidelines
  • Newsletter Service: Regular updates about new products and promotions

Service Improvement

We continuously strive to improve our services through:

  • Customer Feedback: Regular surveys and feedback collection
  • Staff Training: Ongoing training programs for our team
  • Process Updates: Regular review and optimization of our procedures
  • Technology Integration: Implementation of new tools to enhance service

Contact Information

For any service-related inquiries, please contact us:

PineCreekIndia
3803 Rundlehorn Dr NE
Calgary, AB T1Y 2K1
Canada

Email: ask@pinecreekindia.com
Phone: +1 403 798 12 53